Technical support

We will help you with the installation, setup and operation of Deye solar inverters and batteries.

Support conditions

We provide technical support exclusively to customers who purchased their device directly from SK Partner s.r.o. When contacting us, please state the order/invoice number or the serial number of the device.

Before contacting us, please read the operating manual supplied with the device or the guide available directly in the Solarman app.

Support includes

Advice on installation and setup according to the manual
Help with typical operating issues
Advice on the Solarman app and monitoring

Support does not include

Remote access and configuration (TeamViewer, AnyDesk, etc.)
Support for devices purchased outside SK Partner s.r.o. (grey-market imports, foreign online shops)
Consultations on devices from other manufacturers

If you purchased the device from another seller or installer, please contact them directly — they are responsible for technical support and servicing of the installed device.