General Terms and Conditions for Foreign B2B Customers

1. Introductory Provisions

1.1. These General Terms and Conditions (hereinafter the ‘GTC’) govern the rights and obligations of the contracting parties arising from purchase contracts concluded between the Seller and the Buyer – a business with its registered office in another Member State of the European Union – the subject matter of which is the sale of goods offered on the website deyesolar.sk (language versions cs, pl, hu, de, en).

1.2. The Seller is SK Partner s.r.o., with its registered office at Staviteľská ulica 3, 831 04 Bratislava, Slovak Republic, company registration number (IČO): 56032340, tax identification number (DIČ): 2122176936, VAT ID: SK2122176936, e-mail: info@deyesolar.sk (hereinafter the ‘Seller’).

1.3. The Buyer under these GTC is exclusively a business – a taxable person registered for VAT in another EU Member State who acquires the goods for the purposes of its business activity (hereinafter the ‘Buyer’). No sales to consumers are made under these GTC and consumer protection legislation does not apply.

1.4. Deliveries of goods within the territory of the Slovak Republic are governed by the General Terms and Conditions for the Slovak market published on deyesolar.sk.

2. Order and Conclusion of the Contract

2.1. The Buyer orders goods by means of the order form on the website, by e-mail or in another agreed manner. An order that has been sent constitutes an offer to conclude a purchase contract.

2.2. Acceptance of an order is conditional on the Buyer stating its business name and a valid VAT ID issued in another EU Member State. The Seller verifies the VAT ID in the VIES system. By sending the order, the Buyer declares that it is a taxable person and that it is acquiring the goods for its business.

2.3. The purchase contract is formed when the Seller confirms the order by e-mail, in which the Seller confirms the goods, the price, the method and indicative date of delivery and the cost of carriage. An automatic message acknowledging receipt of the order is not an order confirmation.

2.4. The Seller is entitled to refuse an order or to accept it only in part, in particular where the goods are unavailable, where there is an obvious error in the price or in the description of the goods, where verification of the VAT ID is unsuccessful, where fraud is suspected, or where delivery would breach sanctions or export restrictions. The Seller shall refund any payment made for a refused order without undue delay.

2.5. Orders with delivery to a state other than the one in which the Buyer is registered for VAT, deliveries to states outside the EU and orders that do not meet the conditions of clause 2.2 are handled by the Seller exclusively by way of an individual quotation.

2.6. In the event of any conflict between documents, the following order of precedence applies: individual written agreement, order confirmation, information on the product page and these GTC. The Buyer's terms and conditions of business or purchase shall not apply unless the Seller has accepted them in writing.

2.7. If the Buyer cancels a confirmed order or fails to take delivery of the goods within the agreed period, the Seller is entitled to charge a cancellation fee of up to 10 % of the price of the cancelled order excluding VAT.

3. Prices and VAT

3.1. Prices are stated in EUR excluding VAT. The decisive price is the price valid at the time the order is sent or, as the case may be, the price stated in the order confirmation. Registered and approved partners have access to wholesale prices according to purchase volume.

3.2. The supply of goods to another EU Member State to a Buyer identified for VAT in that state is exempt from VAT as a supply of goods to another Member State (Section 43 of Slovak Act No. 222/2004 Coll. on Value Added Tax; Article 138 of Council Directive 2006/112/EC). This is conditional on (a) the Buyer's VAT ID being valid and verified in the VIES system as at the date of supply and (b) the transport of the goods from the Slovak Republic to another Member State being evidenced by the documents referred to in clause 3.4.

3.3. If the VAT ID cannot be verified at the time of the order (unavailability of the VIES system), the Seller shall accept the order and invoice it with Slovak VAT; after successful verification, VAT shall not be charged. If the VAT ID proves to be invalid, the Seller shall invoice Slovak VAT at the statutory rate.

3.4. In the case of delivery on EXW terms (transport is arranged by the Buyer or by a carrier engaged by the Buyer), the Buyer shall deliver to the Seller, no later than the 10th day of the month following delivery, (a) a written confirmation that the goods have been transported to another Member State, stating the state of destination, the place and date of receipt and the type and quantity of the goods, and (b) copies of the transport documents, in particular the CMR consignment note confirmed by the consignee and the carrier's invoice. The documents serve to prove the exemption from VAT (Article 45a of Council Implementing Regulation (EU) No 282/2011). If the Buyer fails to deliver them, the Seller is entitled to invoice Slovak VAT at the statutory rate subsequently and the Buyer is obliged to pay it; once the documents have been delivered subsequently, the Seller shall correct the VAT.

3.5. The Buyer is responsible for fulfilling the tax obligations associated with the acquisition of goods from another Member State in its own state.

4. Payment Terms

4.1. The purchase price, including the cost of carriage, is payable by bank transfer in EUR to the Seller's account on the basis of a pro forma (advance) invoice, in the amount of 100 % before the goods are handed over. Different payment terms may be agreed in writing with approved partners. The pro forma invoice is payable within 3 working days of issue; if it is not paid within that period, the Seller is entitled to cancel the order and the reservation of the goods.

4.2. The Buyer bears the charges of its own bank; the payment must be credited to the Seller's account in full.

4.3. The purchase price is paid at the moment it is credited to the Seller's account. Until payment has been made in full, the Seller shall not hand over the goods to the Buyer or to the carrier.

4.4. The invoice is issued after receipt of payment, in EUR, and is sent electronically to the Buyer's e-mail address. The Buyer consents to electronic invoicing.

4.5. In the event of late payment, the Buyer is obliged to pay default interest in accordance with the Slovak Commercial Code. The Buyer is not entitled to set off against the purchase price any of its claims that the Seller has not acknowledged in writing.

5. Delivery of Goods

5.1. Unless otherwise agreed in the order confirmation, the goods are delivered on the delivery term EXW Bratislava, Staviteľská ulica 3 (Incoterms® 2020). The Buyer arranges transport by its own carrier; the collection date is agreed in advance.

5.2. At the Buyer's request, the Seller shall arrange pallet transport to the Buyer's address in the EU at the price stated in the order confirmation (indicatively 120–150 EUR per pallet depending on the country, the number of pallets and the weight). In that case the goods are delivered on the term DAP agreed place of delivery (Incoterms® 2020); unloading is arranged by the Buyer.

5.3. Delivery periods stated on the website or in the order confirmation are indicative. Goods in stock are generally dispatched within 3 working days of the payment being credited. The Seller shall inform the Buyer of any change of date. Delay in delivery does not give rise to a claim for damages; if the goods are not delivered even within a reasonable additional period granted by the Buyer (at least 14 days), the Buyer may withdraw from the contract.

5.4. The Buyer is obliged to inspect the goods on taking delivery (number of packages, integrity of the packaging). Damage to the consignment or missing packages must be recorded in the transport document together with the carrier and notified to the Seller within 2 working days, together with photographic documentation. The Buyer is obliged to notify other apparent defects (incorrect goods, incorrect quantity) within 5 working days of taking delivery; otherwise the goods shall be deemed to have been delivered without apparent defects. Hidden defects are to be claimed in accordance with clause 7.1.

5.5. Lithium batteries and battery systems are dangerous goods (ADR Class 9, UN 3480). On EXW terms, the Buyer arranges their transport by a carrier authorised to carry ADR goods. If transport is arranged by the Seller, the Seller shall state the price of ADR transport in the order confirmation.

5.6. Title to the goods passes to the Buyer upon payment of the purchase price in full (retention of title). The risk of damage to the goods passes to the Buyer in accordance with the agreed Incoterms® 2020 delivery term.

5.7. On EXW terms, the Seller shall notify the Buyer that the goods are ready for collection. If the Buyer does not collect the goods within 5 working days of the notification, the Seller is entitled to charge reasonable storage costs.

6. Warranty

6.1. For Deye hybrid and grid-tied inverters, the manufacturer provides a warranty of 10 years from the date of sale, but no more than 10 years and 6 months from dispatch from the factory, subject to the conditions set out in the manufacturer's warranty terms for installations in Europe: Deye SUN Series – 10-year warranty for installations in Europe (PDF, in English)

6.2. Batteries and other goods are covered by a warranty in accordance with the manufacturer's specification; accessories for 24 months from delivery.

6.3. The warranty is conditional on installation and commissioning by a professionally qualified person in accordance with the manufacturer's instructions, operation within the parameters stated in the technical documentation, and presentation of the proof of purchase and the serial number (S/N) of the device.

6.4. The warranty does not cover defects caused by incorrect installation or unprofessional intervention, overvoltage, lightning and other external influences, mechanical damage, moisture or condensation, the use of incompatible components or failure to follow the instructions, nor does it cover normal wear and tear.

6.5. Warranty claims are handled by the Seller in cooperation with the manufacturer. The Seller does not provide service at the place of installation abroad; dismantling and replacement of the device are arranged by the Buyer or its installation company in accordance with the Seller's instructions.

6.6. Before ordering, the Buyer shall verify whether the goods are suitable for the intended use and whether they meet the requirements for connection to the distribution system and other technical and legal requirements in the state of installation (e.g. the system operator's lists of approved devices, certificates under local standards), unless the Seller has confirmed such suitability in writing. The Seller shall provide available certificates and manufacturer's declarations on request.

7. Complaints

7.1. The Buyer shall claim defects in the goods from the Seller by e-mail to info@deyesolar.sk without undue delay after discovering them, and no later than 10 working days after discovering the defect. If continued use could aggravate the defect, the Buyer shall stop using the device. In the complaint the Buyer shall state the order or invoice number, the serial number of the device, and a description of the defect and of the circumstances in which it manifests itself, and shall attach photographic documentation and – if available – a screenshot from the monitoring application showing the error code.

7.2. The Seller shall confirm receipt of the complaint and communicate the next steps within 3 working days. The Buyer shall cooperate in remote diagnostics (access to the monitoring system, firmware update, change of settings in accordance with the Seller's instructions).

7.3. The Seller shall generally decide on the complaint within 30 days of its being made or, as the case may be, of delivery of the goods complained of or of the information needed to assess it. The Seller shall settle a justified complaint by repair, replacement with new or equivalent goods, a reasonable reduction of the purchase price or a refund of the purchase price, depending on the nature of the defect.

7.4. In the case of a justified complaint, the reasonable costs of transporting the goods complained of to the Seller's warehouse in Bratislava and back to the Buyer's address in the EU are borne by the Seller, who generally organises the collection. In the case of an unjustified complaint, the costs of transport and diagnostics are borne by the Buyer. The Buyer shall pack the goods in a manner suitable for transport, preferably in the original packaging.

7.5. The Buyer, as a business, has no right to withdraw from the contract without stating a reason. Goods delivered in conformity with the contract may be returned only on the basis of a prior written agreement with the Seller and in accordance with the Seller's instructions for packing and transport; the Seller is entitled to charge reasonable costs for transport, inspection, repacking and restocking. The Seller is not obliged to accept consignments returned without agreement.

7.6. Damaged, deformed, swollen, leaking or overheated lithium batteries must not be sent without prior instructions from the Seller. The Buyer shall store them in a safe place away from flammable materials and shall contact the Seller immediately; the Seller shall determine the method of transport in accordance with the ADR regulations.

8. Liability for Damage

8.1. To the extent permitted by law, the Seller is liable for damage caused by breach of contract up to a maximum of the purchase price (excluding VAT) of the goods in connection with which the damage arose. The Seller is not liable for loss of profit, loss of electricity generation, costs of dismantling and reinstallation, loss of data or any other indirect or consequential damage. The limitations do not apply to damage caused intentionally or through gross negligence, to damage to life or health, or to liability that cannot be excluded under mandatory provisions of law.

8.2. The Seller is not liable for delay or failure to perform an obligation caused by circumstances excluding liability (force majeure), in particular war, sanctions and export restrictions, measures of public authorities, fire, flood, epidemic, strike, cyber incident, failure of energy supply, failure of supplies from the manufacturer or lack of transport capacity. For the duration of such circumstances, performance of the obligations is suspended. If they last longer than 60 days, either party may withdraw from the unperformed part of the contract.

8.3. The Buyer shall indemnify the Seller against claims of third parties arising as a result of the installation, connection, storage, transport or resale of the goods by the Buyer or by persons engaged by the Buyer, unless their cause was brought about by the Seller.

9. Personal Data Protection

9.1. The processing of personal data is governed by the Personal Data Protection Policy (GDPR), which is available at /en/gdpr.

10. Governing Law and Dispute Resolution

10.1. Legal relations between the Seller and the Buyer are governed by the law of the Slovak Republic, in particular Act No. 513/1991 Coll., the Commercial Code. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

10.2. The courts of the Slovak Republic have jurisdiction to resolve disputes arising from the purchase contract; the court with territorial jurisdiction is the general court for the Seller's registered office (agreement on jurisdiction pursuant to Article 25 of Regulation (EU) No 1215/2012).

10.3. The Seller communicates with customers in Slovak, English, Ukrainian and Russian. Translations of these GTC into other languages are for information only; in the event of any conflict between language versions, the Slovak wording, which the Seller will provide on request, shall prevail.

11. Final Provisions

11.1. These GTC take effect on the day of their publication on the Seller's website. An order is governed by the GTC in effect at the time it is sent; the Seller retains their wording and will provide it to the Buyer on request.

11.2. The Seller is entitled to amend these GTC; any amendment is published on the Seller's website.

11.3. If any provision of these GTC becomes invalid or unenforceable, the remaining provisions shall remain in force.

Version 3 of 13 November 2026